i was fortunate more than enough to be on board American Airlines Flight #32 (LAX – JFK) on labor day….my spouse And that i were seated independently…we had a Demise during the loved ones and were intending to nyc for your funeral…….
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we were being charged $861 to change the flight itinerary. The travel agency blames the AA to the significant rate and AA washed their hands.
por favor deseo saber desde colombia que puedo hacer para dar soluciodesde a un cambio de nombre de un tiquete para EEUU
I attempted to use a $five hundred journey voucher for the new flight and I used to be unable to do this as American Airways refused to simply accept the voucher. Please notify vacationers to help keep their seats and not be ripped off by these fictitious vouchers that AA provides for travelers to give up their seats.
I had been attempting to get ticket for 15 yr old son and couldn’t use website for he was thought of minimal. I referred to as consumer service and she or he assisted me with airline purchase. I especially questioned if I necessary to cancel if I could within just 24hours. This attendant explained Sure. I discovered 4 hrs later the reason son would need to fly was cancelled. I called back to terminate the flight the attendant told me I couldn’t terminate flight and it was a nonrefundable ticket. I advised her scenario as mentioned previously mentioned she claimed she couldn’t do everything. I questioned for your supervisor, I acquired a single and discussed the specific situation, she stated I couldn’t terminate it and have my a reimbursement she was extremely rude and hung up on me. I identified as back to question for another supervisor and as I was conversing with this supervisor she informed me that the final supervisor said in her document I refused voucher. What at any time a voucher was I was not even sure. Then second supervisor told me what she thought. Therefore the flight wasn’t cancelled due to the fact she stated to attend a couple days right before I make my last choice and she would wave altering fee to do so and I shouldn’t have any hassle.
I termed AA this morning and I was notified which they found the vehicle seat in NYC. It's going to be leaving NYC this afternoon and we be at my dwelling someday currently or tomorrow.
I've designed three makes an attempt to Make contact with shopper service by way of e-mails regarding a new Worldwide flight wherein I had issues with not just the popular seats that i did not obtain, but the horrible customer service wherein my sister And that i received. She was discriminated from for becoming to huge to get served foods since the tray couldn’t arrive down And so the flight attendant explained he couldn’t feed her. Although there were open seats, and we could have been greater accommodated, alternatively we had been put close to the Home windows and caught there with infants.
On January 25th I contacted American Airways, as I checked out our reservations and noticed that my Daughter had us touring all day, So I named to up grade our tickets to top notch as I didn't desire to travel all day in coach. I use lay make an effort to travel top notch as I am sure you can assessment but I'm endeavoring to preserve my Miles as we've been organizing a big relatives/graduation trip to Hawaii.
So bottom line…..unless you come back to me with some sort of thought, you’ll under no circumstances see me yet again.
I'm a disabled veteran who's got to work with crutches and this was pretty really hard for me. I had exclusively booked a flight that only had a person prevent to make sure I might have the ability to make the excursion.
Your purchaser service Reps are under helpful. Following trying to show up at a scheduled for months training helpful resources seminar our flight was canceled creating us not able to show up at. The only thing made available from American Airlines ended up apologies and a refund of the flight.
I've generally been a faithful consumer to AA and don't think any of your respective clients needs to be taken care of On this fashion!
it's pitiful to obtain to report that my numerous email messages to Shopper Relations haven't been answered as of up to now October 29, a total lack of probably the most elementary courtesy towards an 84 many years aged Very first-Class passenger and Repeated Flier….